Faulty or Damaged Goods

Boost Performance undertakes to replace damaged or faulty goods. Goods which are received by customers in a damaged or faulty state, will be either repaired or replaced at the discretion of Boost Performance. If replacement of such goods is not possible, a refund will be issued for the full value of the damaged goods.

Order Cancellation

Boost Performance will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an absolute obligation on Case Media to supply. Boost Performance reserves the right to cancel any order without notice. Boost Performance obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. In the event of any cancelled order, cheque or direct debit payments will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that credit card payment is processed for a cancelled order, refunds will be processed in accordance with the Consumer Guarantees Act 1993. Customers who wish to cancel any order must notify Boost Performance by email by 10am on the next business day following the date of order. Send your email message with your full name, phone number and order number to sales@boostperformance.co.nz

Returns

Refer to all the website terms and conditions here

Boost Performance
PO Box 65514 Mairangi Bay,
Auckland 0754, New Zealand.

Frequently Asked Questions

• How do I know if a product I want is in stock?
  The best way to know if a product is in stock is to submit a quote request with the products in question. This can be done the same way you would normally submit an order by adding items to your cart and then checking out. We aim to respond to quote requests within 1 hour. Alternatively, you can also email us at sales@boostperformance.co.nz or call us on 09-390-7976. We have a wide range of items in stock but due to the number of products we have listed, we simply cannot display availability accurately hence why we prefer to use a quote request system to avoid unnecessary payments for items that might be out of stock or items that we can't supply within a suitable time frame. If an item is out of stock in most instances we can get an ETA within 1 business day.
• What are the website Terms and Conditions?
  Please refer to the terms and conditions page here
• Do you have a physical store?
  We are strictly e-commerce and do not have a physical store.
• What payment methods are accepted?
  We accept all major credit card companies including Mastercard and VISA. We also accept Google Pay, Apple Pay, and Paypal. We also work with Afterpay and AliPay which allows customers to purchase products securely while breaking down the cost of the purchase into a series of fortnightly instalments.
• Will I be charged when the product ships or at the time of purchase?
  Every order placed on Boost Performance website will be charged after the customer has agreed to the order quote with confirmed shipping charges.
• How can I track my order?
  Local tracking for all orders is provided shortly after the order has been dispatched. International tracking numbers aren't provided at this stage.
• What are my shipping options?
  For international freight we offer a range of 3-14 day international air freight options from Fedex, UPS and DHL. We also offer sea freight when items aren't needed in a rush or they are too bulky and or costly to send via air. For shipping within NZ we use Courierpost, Excel Couriers (same day Auckland) and Kiwi Express.
• Where do you ship from?
  We ship from our North Shore based warehouse in Auckland.
• I ordered the wrong part, am I able to change it to a different part?
  If the product has not been shipped or processed, changes may be made on the order. Any price differences will be addressed and will need to be either charged to the customer or a credit note given. Please contact us as soon as possible with regards to your request at sales@boostperformance.co.nz along with your order number, part number and issue. PLEASE NOTE: If the item has already been processed or shipped, we will not be able to alter/modify the order.